Refund policy

RETURNS POLICY

We want you to love your purchase. Please read our policy carefully before ordering.

We do not provide refunds if you change your mind.
To help you choose correctly, we provide a detailed size guide, as well as model photos with height and size information.
Full price items may be returned and exchanged within 14 days of purchase if you have chosen wrong size or if we have sent you the wrong style.
This means you have 14 days after receiving your item to request a return.

For hygiene reasons, we cannot accept returns or exchanges on infant clothing, including onesies, unless the item is faulty or not as described.
Please check our size guide carefully before ordering to ensure the right fit.

If your item is faulty, damaged, or different from what was described, you are entitled to a remedy under the Consumer Guarantees Act. Please contact us as soon as possible with your order details and photos of the issue.
We will cover the cost of return shipping for faulty or incorrect items. Depending on the situation, we will provide a replacement, exchange, or refund.

Email us at totalawesomeness@xtra.co.nz with your order number and reason for return.
We will confirm next steps, including return instructions how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once your return is received and inspected, we’ll process your exchange or refund (if applicable).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
There is no refund on any shipping costs unless the product is faulty or we have sent you the wrong product.
A re-handling fee of $5.00 plus shipping costs will apply on all exchanges.
We cannot accept returns on infant clothing (except where faulty).
Please retain proof of postage for any returned item, as we cannot accept responsibility for parcels lost in transit.